by Human Assisted AI Generated Content | Jun 10, 2023 | Human Assisted AI Generated Content, Management Consulting Blog
Problem management involves identifying, analyzing, and resolving potential incidents that disrupt services. Problem management can save IT teams time and effort by decreasing incident ticket volumes. Effective problem management requires an effective and standardized...
by Kamyar Shah | Oct 27, 2022 | Management Consulting
Before we get into the cycle of problem management, let’s discuss the two types of problem management: reactive vs. active problem management. The literal and descriptive names are highly appropriate: we all know how the principle of “active” and “reactive” work...
